Frequently Asked Questions (FAQ)
General Questions
What is NexCryo Labs?
NexCryo Labs is a supplier of laboratory research materials and lab essentials intended exclusively for research and development purposes.
Are your products intended for human consumption?
No. All products sold by NexCryo Labs are strictly for laboratory research use only and are not intended for human consumption, medical use, clinical use, or veterinary use.
Do you provide dosage information?
No. NexCryo Labs does not provide dosage recommendations, administration instructions, treatment protocols, or medical advice.
Do you make medical claims?
No. NexCryo Labs does not claim that any product can diagnose, treat, cure, or prevent any disease or medical condition.
Ordering
How do I place an order?
Simply browse our catalog, add items to your cart, and proceed to checkout.
Can I modify or cancel my order?
Orders may only be modified or canceled before they enter processing. Once an order has been processed or shipped, changes cannot be guaranteed.
Why was my order canceled?
NexCryo Labs reserves the right to refuse or cancel any order at our sole discretion, including orders that violate our policies or applicable laws.
Shipping
How long does order processing take?
Most orders are processed within 1–2 business days.
How long does shipping take?
Delivery times vary based on carrier and destination. Tracking information will be provided once your order ships.
Do you offer free shipping?
Yes. Free standard shipping is available on qualifying orders over $200 within the United States.
Will I receive tracking information?
Yes. Tracking information is automatically sent once your order has been shipped.
Do you ship internationally?
At this time, NexCryo Labs primarily ships within the United States unless otherwise stated.
Returns & Refunds
Can I return a product?
Due to the nature of research materials, all sales are final.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include:
- Order number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
What if I receive the wrong item?
Contact our support team within 48 hours of delivery and we will review your claim.
What if my package is lost?
If a shipment is confirmed lost by the carrier, we may offer a replacement shipment or store credit after review.
Product Information
Do you provide Certificates of Analysis (COAs)?
When available, third-party testing documentation and Certificates of Analysis may be provided for select products.
How should products be stored?
Storage recommendations vary by product. Please refer to product-specific documentation and labels.
Are your products tested?
NexCryo Labs works with qualified suppliers and may utilize independent third-party analytical testing when available.
Account & Support
Do I need an account to place an order?
An account may be created during checkout to help manage orders and track purchases.
How can I contact customer support?
Please use our Contact Us page or email support for assistance.
What are your customer service hours?
Monday – Friday
9:00 AM – 5:00 PM MST
How quickly will I receive a response?
Most inquiries receive a response within 24–48 business hours.
Research Use Only Notice
Are all products sold for research purposes only?
Yes. All products offered by NexCryo Labs are intended exclusively for laboratory research and development purposes and are not intended for human consumption, medical use, clinical use, or veterinary use.