Privacy Policy

Last Updated: June 16, 2026

NexCryo Labs LLC (“NexCryo Labs,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address

• Company Name (if applicable)

Transaction Information

• Order Details

• Purchase History

• Payment Confirmation Data

Note: Payment information is processed through secure third-party payment processors. NexCryo Labs does not store complete credit card or banking information on our servers.

Technical Information

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Cookies and Similar Tracking Technologies

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2. How We Use Your Information

We may use the information collected to:

• Process and fulfill orders

• Verify customer information

• Provide customer support

• Respond to inquiries and requests

• Send order confirmations and shipping updates

• Improve website functionality and user experience

• Prevent fraud and unauthorized transactions

• Comply with legal and regulatory obligations

• Conduct analytics and performance monitoring

• Send promotional communications and marketing offers (where permitted)

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3. Research Use Disclaimer

Products sold by NexCryo Labs are intended strictly for laboratory research purposes only.

We may use customer information to verify compliance with our Terms of Sale and Research Use Only policies.

NexCryo Labs reserves the right to refuse service, cancel orders, or restrict access to products at our sole discretion if we believe an order may violate applicable laws, regulations, or company policies.

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4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Maintain website functionality

• Improve user experience

• Analyze website traffic

• Measure marketing performance

• Personalize content and advertisements

Users may disable cookies through their browser settings; however, some website features may not function properly.

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5. Analytics and Marketing Services

We may use third-party tools and services including:

• Google Analytics

• WooCommerce Analytics

• Google Ads

• Meta (Facebook & Instagram) Advertising

• TikTok Advertising

• Email Marketing Platforms

• Customer Relationship Management (CRM) Tools

These services may collect information about your interaction with our website through cookies, pixels, and similar technologies.

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6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers solely for:

• Payment processing

• Order fulfillment

• Shipping and delivery services

• Website hosting and maintenance

• Marketing and advertising

• Analytics and reporting

• Fraud prevention and security monitoring

Information may also be disclosed if required by law, court order, or governmental authority.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

Security measures include:

• SSL (Secure Socket Layer) Encryption

• Secure Payment Processing

• Restricted Administrative Access

• Website Security Monitoring

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be 100% secure.

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8. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions

• Maintain business records

• Fulfill legal obligations

• Resolve disputes

• Enforce agreements

Information may be retained longer when required by law.

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9. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Delete your personal information

• Opt out of marketing communications

Requests may be submitted using the contact information listed below.

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10. Account Deletion

Customers may request deletion of their account and associated personal information by contacting us.

Certain records may be retained where required for legal, accounting, fraud prevention, or regulatory purposes.

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11. Children’s Privacy

NexCryo Labs does not knowingly collect personal information from individuals under the age of 18.

Our website and products are intended solely for adults and qualified research purchasers.

If we become aware that information has been collected from a minor, we will take reasonable steps to delete it.

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12. Third-Party Websites

Our website may contain links to third-party websites. NexCryo Labs is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party sites they visit.

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13. California Privacy Rights

Residents of California may have additional privacy rights under applicable California privacy laws. Requests regarding personal information may be submitted through our contact information below.

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14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to this page. The “Last Updated” date will reflect the most recent revision.

Continued use of the website following any updates constitutes acceptance of the revised policy.

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15. Contact Information

NexCryo Labs LLC

Email: support@nexcryolabs.com

Website: www.nexcryolabs.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Mountain Time (MT)

For privacy-related questions, requests, or concerns, please contact us using the information above.